1xbeat Privacy Policy

Last updated: 1 June 2026

1. Introduction

This Privacy Policy ("Policy") sets out how 1xbeat ("1xbeat", "we", "us", "our") collects, processes, stores, and protects the personal data of users ("you", "User") who access or use the 1xbeat website and associated services, including sports betting, live casino, and online slots.

1xbeat takes the privacy of its users seriously. This Policy is intended to give you a clear understanding of the data we hold about you and the purposes for which it is used. By registering an account on 1xbeat or by continuing to use the platform, you acknowledge that you have read this Policy and consent to the data practices described herein.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and 1xbeat.

2. Data We Collect

1xbeat collects personal data in the following categories:

2.1 Registration and Identity Data

• Full legal name as it appears on your CNIC;
• Pakistani mobile number used for account authentication;
• Date of birth (for age verification purposes);
• City of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad);
• CNIC number and document scans, collected during KYC verification;
• Selfie photograph submitted as part of the identity verification process.

2.2 Financial Data

• Mobile wallet identifiers for JazzCash or Easypaisa accounts linked to your 1xbeat profile;
• Bank account references for HBL, UBL, Meezan Bank, or Bank Alfalah transactions;
• Transaction history including deposit amounts, withdrawal amounts, and timestamps;
• PKR balances and wagering records.

2.3 Technical and Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Session timestamps, pages visited, and features used on the 1xbeat platform;
• Game history, bet records, and responsible gaming settings configured by you.

2.4 Communications Data

• Records of support chat conversations, emails, and SMS exchanges with 1xbeat;
• Feedback submitted via the platform;
• Marketing communication preferences and opt-out records.

3. How We Use Your Data

1xbeat uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your 1xbeat account, including authentication via your Pakistani mobile number and OTP services;
• KYC and compliance: Verifying your identity and age (18+) in accordance with our legal obligations and anti-money laundering requirements;
• Transaction processing: Facilitating deposits and withdrawals in PKR via your chosen payment method;
• Service delivery: Enabling access to cricket betting markets, live casino, slots, and all other 1xbeat platform features;
• Responsible gaming: Monitoring usage patterns to identify potential problem gambling behaviour and administering self-exclusion or limit requests;
• Security: Detecting and preventing fraud, money laundering, and unauthorised account access;
• Customer support: Responding to queries, complaints, and disputes from Pakistani players;
• Marketing: Sending promotional communications where you have given consent or where a legitimate interest applies — always subject to your right to opt out;
• Analytics: Improving platform performance, interface design, and service quality through aggregated usage data.

4. Legal Basis for Processing

4.1 1xbeat processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services you have requested by registering and using 1xbeat;
• Legal obligation: Processing required to comply with KYC, AML, and other applicable regulatory requirements;
• Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming oversight, and service improvement — where such interests are not overridden by your fundamental rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. Consent may be withdrawn at any time.

5. Data Sharing

5.1 1xbeat does not sell, rent, or trade your personal data to third parties for their independent commercial purposes.

5.2 We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, solely to facilitate your transactions;
• Identity verification providers: Third-party KYC service providers who assist with document authentication;
• Game content providers: Live casino studio operators and slot game providers who require session data to deliver their services;
• Technology infrastructure: Cloud hosting and content delivery providers operating under strict data processing agreements;
• Regulatory and legal authorities: Where required by applicable law, court order, or regulatory demand — including financial intelligence and law enforcement bodies.

5.3 All third parties with whom 1xbeat shares data are contractually required to process that data only for the specified purpose and to maintain appropriate security standards.

6. Data Retention

6.1 1xbeat retains personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory, and tax obligations. In most cases, financial and identity records are retained for a minimum of five (5) years following account closure, consistent with standard AML retention requirements.

6.2 Support communications and game history logs are retained for a period of two (2) years unless a longer retention period is required by law or by an open dispute or investigation.

6.3 Where data is retained solely for compliance purposes and no longer required for service delivery, it is stored in restricted-access archives and not used for any operational purpose.

7. Data Security

7.1 1xbeat implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and 1xbeat servers;
• Encryption at rest for sensitive fields including CNIC data and financial identifiers;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the platform infrastructure;
• Two-factor authentication available to all users for additional account security.

7.2 Notwithstanding these measures, no system is entirely immune to security risks. If you become aware of a potential data breach affecting your 1xbeat account, please contact our support team immediately.

8. Cookies and Tracking Technologies

8.1 1xbeat uses cookies and similar tracking technologies to operate the platform, analyse usage, and (where consent is given) deliver relevant marketing communications. Cookies used on 1xbeat fall into the following categories:

• Strictly necessary cookies: Required for the platform to function — session management, authentication, and security. These cannot be disabled.
• Analytical cookies: Used to understand how users interact with 1xbeat, including page visit patterns and feature usage, in order to improve the service. Data is aggregated and anonymised.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your prior consent.

8.2 You can manage or delete cookies through your browser settings at any time. Disabling analytical or marketing cookies will not affect your ability to use core 1xbeat features.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 1xbeat:

• Right of access: Request a copy of the personal data 1xbeat holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data where it is no longer required for the purpose for which it was collected, subject to legal retention obligations;
• Right to restriction: Request that processing of your data be limited in certain circumstances;
• Right to object: Object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the 1xbeat support team. We will respond to verified requests within thirty (30) calendar days. Identity verification may be required before we can act on a data subject request.

10. Children's Privacy

10.1 1xbeat services are strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If 1xbeat becomes aware that personal data has been collected from a minor, that account will be closed and the data deleted without undue delay.

10.2 If you believe a minor has registered on 1xbeat, please contact our support team immediately with details so that we can take prompt action.

11. International Data Transfers

11.1 1xbeat may process or store personal data on servers located outside Pakistan. Where such transfers occur, 1xbeat ensures that appropriate safeguards are in place — including contractual protections with data processors — to maintain a standard of protection consistent with this Policy.

11.2 By using 1xbeat, Pakistani users acknowledge that their data may be transferred to and processed in jurisdictions outside Pakistan as part of normal platform operations.

12. Changes to This Policy

12.1 1xbeat may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data processing practices. Material changes will be communicated via in-platform notice or to the mobile number registered on your account.

12.2 The date of the most recent revision is displayed at the top of this page. Continued use of 1xbeat following the effective date of any revision constitutes your acceptance of the updated Policy.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by 1xbeat, please contact our support team. We are available 24 hours a day, seven days a week.

Data enquiries email: [email protected]

This Privacy Policy was last reviewed and updated on 1 June 2026.